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Troubleshooting
This is the go-to resource for resolving common issues, addressing error messages, and finding solutions to any challenges you might encounter while using our software.
ACI Report will not open or show on screen
This error is most likely due to ACI Report appearing open on another monitor. Follow the instructions below to recover the...
Single Instance Start Up Error
This error is due to having an existing instance of ACI Sketch open in the background. Close out of ACI...
Net & Lck File Cleanup Utility
Net & Lck File Cleanup is a utility that we include with our software that will safely clean up unused...
Borland Errors
Borland errors can be resolved by running the Net & Lck file Cleanup Utility. If the issue persists you may...
Printer Not Activated Error code -30
If you encounter a -30 error or experience issues with blurry or pixelated images in your XML/PDF files, it could...
DPI Settings for ACI Sky Maps
This error will cause ACI Sky Maps to appear as a black or white screen or will not allow you...
Turning on eServices Logs
Enabling eServices Logs eServices log files capture activity while using an eService. ACI uses this data to analyze the eService...
Map Icons are grayed out on the Toolbar
These options can be found in our ACI Report Environment Options menu. Please follow the instructions below to configure these...
Blurry Images in PDF/XML
In ACI Report, go to Options > Environment > Printing. Under Printing: Check Use Fast Image Printing. Click the +...
Blue Dot in ACI Sketch
Does a random blue/green dot appear on your sketch page like the image below? Follow the instructions below to...