As part of the security enhancements deployed on December 2, 2021, users must allow third-party cookies when interacting with Sky Delivery through a vendor’s portal.
Note: Google Chrome and Microsoft Edge will allow these cookies by default, and no change should be required. Appraisers delivering reports using Sky Delivery may receive an error message when trying to upload reports if their browser settings are customized to block third-party cookies, or if their browser is using “Incognito” or “InPrivate” modes.
Sky Delivery may display the following message in these situations: The user file may be corrupt or unsupported. Click Start Over to select a NEW file or different file format and try again. If you receive this message, ensure that your browser is set to allow third-party cookies or exit the “Incognito” or “InPrivate” mode and try your submission again.
To see the cookies settings in your browser, see the instructions below for Google Chrome, Microsoft Edge, and Firefox.
Google Chrome Instructions
- Access the Settings Menu in the upper right-hand corner of your screen
- Click Privacy and Security and select “Cookies and other Site Settings”
- Cookies and other Site Settings Menu click Allow all Cookies option.
- (Optional) – There are two options.
- Click “Allowed” OR
- Scroll down to Customized behaviors and include the URL into “Sites that can always use cookies” for specific websites vs allowing all 3rd party cookies acceptance. The user can decide which is best.
Microsoft Edge Instructions
- Access the Settings Menu in the upper right-hand corner of your screen.
- Click Cookies and site permissions to the left of the screen
- Within Cookies and data stored/ Cookies and Site Permissions ensure “Block third-party cookies” is off.
Firefox Instructions
- Access the Settings Menu in the upper right-hand corner of your screen & access settings:
- Click Privacy & Security to the left of the screen
- Within Privacy & Security, the user can modify their settings from here.