by Josh Hook | Feb 23, 2026 | ACI Webinar
UAD 3.6 is more than a form update — it’s a shift in standards that changes what gets captured, how reports are reviewed, and how valuation teams maintain consistency. As requirements evolve, so must the way appraisers, AMCs, lenders, and valuation teams operate day to day. The UAD 3.6 Operating Playbook is designed to help you make that shift with clarity and control. Rather than focusing only on compliance, this playbook outlines five practical operating moves you can implement immediately to reduce rework, align expectations, and keep orders moving efficiently.
Inside, you’ll find a clear framework to:
- Establish a consistent Submit Standard
- Create a reliable Workflow Rhythm
- Define a documented Decision Path
- Strengthen communication through Plain Narratives
- Systematically Fix the Top causes of rework
Teams that perform best during standards transitions are the ones that stay consistent, minimize revisions, and make decisions quickly. This playbook gives you the structure to do exactly that.
Download Playbook
by Josh Hook | Nov 18, 2025
ACI performs scheduled monthly server maintenance on the third Wednesday of each month between 9:00 PM and 11:00 PM EST.
During this window, some services may be intermittently unavailable, including:
- eServices
- Flood & Location Maps
- Registration
Full service will be restored as soon as maintenance is complete.
Thank you for your understanding.
by Josh Hook | Oct 9, 2025
This error corresponds to:
ERROR_INTERNET_TIMEOUT (12002) – “The request has timed out.”
This error occurs when ACI Report sends a request to one of its servers and doesn’t receive a response in time. Common causes include slow internet, blocked connections, or temporary server outages, such as:
- Network latency or instability
- Server unresponsiveness
- Firewall or proxy interference
- DNS resolution issues
Quick Fixes to Try First
1. Check Your Internet Connection
Make sure you’re connected to the internet.
Try opening a website like google.com — if it doesn’t load, restart your Wi-Fi or plug in an ethernet cable.
2. Restart the Program
Sometimes a simple restart helps.
Close the program completely, wait a few seconds, and then open it again.
If that doesn’t help, restart your computer.
3. Check Firewall or Antivirus Settings
Your security software might be blocking the connection.
If this does resolve the issue please reach out to support@aciweb.com for the URLs to whitelist.
4. Turn Off VPN or Proxy
If you’re using a VPN or proxy, turn it off and try again.
Sometimes these can slow down or block the connection.
by Josh Hook | Jul 18, 2025
As the appraisal industry evolves, ACI’s Workbench is here to ensure you stay ahead. Designed to meet the requirements of the UAD Form Redesign Initiative, Workbench is a powerful, modern platform that simplifies the transition to the new Uniform Residential Appraisal Report (URAR). With its dynamic features and seamless integration capabilities, Workbench empowers appraisers to adapt to the changing landscape with confidence and efficiency.
Why Workbench?
The UAD Form Redesign Initiative, led by Fannie Mae and Freddie Mac, introduces a data-driven, streamlined approach to appraisals. Workbench is ACI’s comprehensive solution, built to align with these updates while enhancing your workflow. From compliance tools to advanced analytics, Workbench is designed to make the transition smooth and your appraisals more effective.
What This Guide Covers:
- Understanding the UAD Form Redesign Initiative: Learn about the goals, timeline, and impact of the new URAR.
- Workbench Features and Benefits: Explore how Workbench supports appraisers with tools like field-level validation, integration with third-party platforms, and advanced analytics.
- Integration and Compatibility: Discover how Workbench connects with MLS systems, accounting software, and other essential tools.
- User Experience and Interface: See how Workbench’s intuitive design and customizable features enhance productivity.
- Training and Support: Find out about the resources available to help you master Workbench and navigate the UAD transition.
- Whether you’re preparing for the Limited Production phase or looking to optimize your appraisal process, this guide will provide the insights and answers you need to make the most of Workbench.
- Let’s get started and explore how Workbench can transform your appraisal workflow.
- We are here 7 days a week to support you through this transition. Contact our support team for assistance with Workbench and other ACI products.
by Josh Hook | Feb 4, 2025 | Newsletters
Our appraisers are among the hardest working in the industry. We regularly share tips and best practice ideas to help. Follow us on LinkedIn to stay up-to-date on the latest ACI announcements, tips & tricks, industry news & insights, events, and more.
ACI: Through 2024 and Beyond
2024 has indeed been a transformative year as our industry embraced new technology and standards. It was also marked by key strategic realignments and operational enhancements within our ACI Teams to drive innovation and collaboration, not only to meet the demands of our dynamic industry but to lead the charge in innovation and customer satisfaction.
We are excited to announce major product releases this year, each designed to empower our customers with new capabilities. Our mission is to help you soar to new heights with tools that not only meet compliance requirements but also offer advanced technology and intuitive solutions to move forward with confidence.
Your input is invaluable to us. Last year, we formed the Appraiser Innovation Council, composed of our very own ACI customers. We are deeply grateful for their expertise and feedback, which continue to guide us in creating solutions tailored for appraisers by appraisers.
We are committed to your educational growth and the success of your business. We are proud to partner with leading online educators, Appraiser eLearning and McKissock Learning, to help our customers reach their full potential. We also look forward to building more connections with you in person at our industry’s biggest conferences this year.
Thank you for your unwavering support. Together, let’s continue to grow and elevate the industry in 2025 and beyond!
The ACI Team collaborating in Florida, December 2024
About Me: I’ve been with ACI for 3 months now. With nearly 20 years in various facets of the real estate industry, I’ve gained a deep understanding of market dynamics, including valuations, loan servicing, and title close. My curiosity and desire to learn how and why things work will help build long-lasting partnerships with our customers. Please feel free to contact me to learn more.
I was born in Richmond, VA, and as an Air Force child, I moved around the eastern area before settling in Pittsburgh, PA. I’m incredibly grateful for the people in my life who have shaped me: my supportive family, lifelong friends, my wife who stands by me through all my crazy ideas, and my daughter, who constantly reminds me of what’s truly important.
TV – The Neighborhood – There’s something about the culture shock that they all go through but always find a common ground, which gives me a positive outlook.
Movies – Any Marvel movie really. My best friend and I started taking my daughter to premieres and it has created a tradition.
Books – The Origin of Others by Toni Morrison
Music – I’m a 90’s kid so I will listen to any genre from the 90’s and early 2000’s.
Sports – My favorite sport to play and coach is basketball.
Food – Can anybody really pick just one?
Hobbies – Coaching youth basketball and hanging with my wife and child
Heroes – This one is easy – My Dad. He is the epitome of strength, kindness, and a real work ethic. He does this all while always looking out for others first.
Measurement of success? Success to me is measured by the company you can surround yourself with. It’s not about things and stuff but memories, relationships and real connections that will last a lifetime.
Check out our current ACI promotions, including our Military Discount. Veterans and Active Military personnel can save $50 on their annual ACI membership. Refer a friend and they’ll get $50 off their new membership! Plus, you can earn $50 for each eligible referral, up to 5 referrals per year – $250 in savings!
ACTS Conference | April 5-8, San Antonio, TX
We are thrilled to be a first-time gold sponsor at ACTS! Jumpstart your year at this premier event co-hosted by the National Association of Appraisers and Appraiser eLearning. Say howdy to the ACI Team and join us for a live demo of our upcoming appraisal solution.
Connect With Us
We’ve got so many exciting things planned ahead! Sign up now to get updates on our amazing upcoming ACI products and stay in the loop with the latest UAD Redesign news. Let us know if you’re interested in joining our Appraiser Innovation Council or participating in upcoming beta testing. We can’t wait to share all our incredible innovations and collaborate with you!
Visit the ACI Self-Service Center, offering assistance at any time of the day, right at your fingertips! Our Self-Service Center is a comprehensive hub for both newcomers and seasoned ACI users. This collection of guides and instructional articles are designed to boost your workflow efficiency!
