by Josh Hook | May 29, 2024
In addition to normal Web Updates, you may be required to run a Special Update. These special updates are provided by our support team and should only be entered if directed.
- In ACI Report (or Report Pro), close out of the report and go to Help > ACI WebUpdates or close ACI Report (or Report Pro) and click on the Web Update icon on your desktop.
- Enter your special update code in the Special Update ID field at the Web Update screen.
- Click Go to begin the update process.
- Once the update finishes, click Close to exit.
by Josh Hook | May 8, 2024 | SureStep mobile
We regularly update SureStep® mobile; these updates contain bug fixes, security updates, and overall general improvements.
Improvements
- Your email will now be prominently and securely displayed on the Preferences page once you’ve logged in, providing clarity on which account you’re managing without the need to log out and log back in.
Bug Fixes
- We’ve made several bug fixes for smoother navigation and enhanced stability.
by Josh Hook | Apr 17, 2024
Open ACI Track. Go to Databases > Appraisers. Select the appraiser’s name, then hit Edit. Update the expiration date and click OK.
by Josh Hook | Apr 17, 2024
On the signature page, use the Other field and type the word Trainee.
Alternatively, in the Other field type Provisional and in the State # field type the trainee license # should they have one. Some states provide a trainee with a provisional license # while they are training under another appraiser. It will pass UAD compliance with an instructional error.
by Josh Hook | Apr 17, 2024
To resolve this issue, click File > Add/Remove Forms. Remove the two photo pages and click Save. Go back to File > Add/Remove Forms. Add the photo pages back into your report and save again. You will need to re-import the photos for these pages.
