Using Property CrossCheck

by | Mar 20, 2024

Property Crosscheck provides a history of the property found in your ACI Research Database to ensure that you’re using the most accurate and up-to-date information. This feature highlights any discrepancies so you can reconcile the information before you update the grid. Fewer discrepancies translate into fewer correction requests from your clients.

Avoid “self-discrepancy” messages in the UCDP findings with a simple keyboard shortcut, CTRL+K from within the comps grid. This quick-key launches Property CrossCheck in ACI Report, a feature that enables you to:

  • Preview the comparable data from your records.
  • Compare discrepancies and replace all of the data with one click.
  • Merge the data and fill in the gaps.

How to Enable Auto-Property CrossCheck

  1. Open ACI Research.
  2. Go to Options > Settings.
  3. Check Enable Auto-Property CrossCheck in Report.
With this setting enabled, whenever a property address is entered Property CrossCheck will quickly search your Comp database and prompt you to import.

Turning on eServices Logs

by | Mar 20, 2024

Enabling eServices Logs

eServices log files capture activity while using an eService. ACI uses this data to analyze the eService activity and design solutions.

  1. Open ACI and click eServices > Options.
  2. Select Log eService Activity and Log XML Communications.
  3. Verify that the Primary Log File Path contains a valid path (default location: C:\Users\<user>\AppData\Roaming\ACI\Logs)
  4. Click OK.

 

Clearing and Emailing the eServices Logs

When reporting an eService issue, please clear the logs folder first, recreate the issue, and then send the log files to our support team.

  1. Click eServices > Options.
  2. At the bottom of the window, click Clear out the log folder and click OK.
Clearing the eServices logs folder helps to isolate the issue and may reduce the amount of time needed to respond to and resolve the reported issue.
  1. After clearing the eServices log folder, recreate the eService issue you experienced. When the issue occurs, exit the eService.
  2. Click eServices > Options.
  3. At the bottom of the window, click Zip log files to Desktop and click OK.
  4. Open a new email, attach the .ZIP file located on the computer’s desktop, write an explanation of the issue you are reporting, and send the email to support@aciweb.com.

Viewing Multiple Comparables

by | Mar 20, 2024

  1. Click Comps > Side-by-Side or press ALT+C, then S on the keyboard.
  2. Select the view option.
    Sales (ALT+SHIFT+S)
    Displays multiple Sales Comps grids in a vertical split view.
    Rental (ALT+SHIFT+R)
    Displays multiple Rental Comps grids in a vertical split view.
    Listing (ALT+SHIFT+L)
    Displays multiple Listing Comps grids in a vertical split view.
    Land (ALT+SHIFT+N)
    Displays multiple Land Comps grids in a vertical split view.
Press Esc on the keyboard, or click the black box in the upper left corner of the window to close a split view.

Arranging Comparables

by | Mar 20, 2024

  1. Click Comps > Arrange or press ALT+SHIFT+A on the keyboard.
  2. Highlight a comparable and click the Up and Down arrows to move the comparable.
  3. Click OK to save.
Use keyboard shortcuts to arrange comparables.

Keyboard Shortcuts for Arranging Comparables
Jump to Another Comp – ALT + # (example ALT+3 to Jump to Comp 3)
Copy Field from Subject – =
Copy Subject Column – ==
Copy Field From Comparable Number – = # (example: = 2 to Copy a Field from Comp 2)
Swap Comparables – CTRL + # (example: CTRL + 3 to Swap with Comp 3)

Clearing Comparable Data from a Report

by | Mar 20, 2024

  1. Position the cursor on a comparable.
  2. Click Comps > Clear or press CTRL+Z on the keyboard.
  3. Click Yes to clear the contents of the comparable, or click No to cancel the action.